AutoResponders are an automated tool that automatically reply to a received with a pre-defined response.
Uses for them include:
- Confirming an email has been received by the recipient and let the sender know when they might receive a reply
- Alert the sender if the mailbox is no longer in use
- Notify the sender that the receipent is on leave, or holiday and may not respond until a set date
Steps for creating a cPanel AutoResponder
1. Within cPanel, click on ‘Autoresponders’
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2. Click ‘Add Autoresponder’
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3. Confirm the ‘Character Set’ on utf-8
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4. Set the ‘interval’ on 7 hours
This limits the autoresponder to only send 1 response per 7 hour time period and prevents 2 auto-responders going to war and filling up your mailbox with millions of emails!
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5. Enter the first part of the email address that is planned to receive the email and confirm the domain is correct.
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6. Enter the sender name in the ‘From:’ section and the ‘Subject:’ you want the response to be labeled with
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7. Fill out the message ‘Body’ with a response
If the message is going to contain HTML code or styling, tick the ‘contains HTML’ checkbox.
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8. You can add a ‘Start’ and ‘Finish’ date if required, ie a user going on holiday
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9. Click ‘Create’
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10. You should now see the Autoresponder listed
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When a sender emails the address, they will automatically get a reply
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